Terms & Conditions

 

WEBSITE USAGE

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Ellen Robinson Designs relationship with you in relation to this website. 

 

The term ‘Ellen Robinson Designs’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

 

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
     
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
     
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
     
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
     
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
     
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
     
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

WEBSITE DISCLAIMER 

The information contained in this website is for general information purposes only. The information is provided by Ellen Robinson Designs and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

 

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

 

Through this website you are able to link to other websites which are not under the control of Ellen Robinson Designs. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

 

Every effort is made to keep the website up and running smoothly. However, Ellen Robinson Designs takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 

FABRIC

Fabric is available to order and due to colour variation on different devices it is advised to request a sample before placing an order.

 

PAYMENT TERMS

Items purchased from the online shop are payable upon completion of the transaction. All prices are inclusive of VAT at the current rate.

 

Payment - Design fee of 50% payable on engagement with the remainder payable on delivery of the design drawings, sample/design boards, with relation to the service option chosen. 

 

Materials – Deposit of 50% (100% in the case of fabrics, trimmings, wall coverings, flooring and bespoke furniture) against a detailed quotation for materials is required to facilitate ordering.

 

Design fees and associated charges are subject to VAT at the current rate.

 

SHIPPING

We aim to dispatch items in stock within 5 working days of receiving cleared payment. Items that require ordering or are made to order can take from 3 - 6 weeks. Shipping fees are £4.99 or free for orders over £75 to UK mainland. For areas outside of the UK postage fees may be greater. 

 

PACKAGING

Packaging is recycled whenever possible to help the environment.

 

RETURNS POLICY

We do hope that you will be pleased with your purchase from our online shop but if for any reason you decide not to keep an item and it is not faulty, you can return it (at your cost) for a refund or replacement if you advise us within 7 days of receipt. Please ensure all items are wrapped securely. It is advisable to insure the item and use a tracked service when returning as we cannot accept liability for damage or loss in transit.

 

Non-faulty items must be returned in their original packaging and must be in an unused condition. 

 

Please inform us of damaged or faulty items immediately upon receiving your order (within 2 days) so that we may arrange a refund or replacement. The goods will be deemed to have been accepted in good condition if notification is not received within the stated time scale.

 

BUSINESS PRIVACY POLICY 

This privacy policy sets out how Ellen Robinson Designs uses and protects any information that you give Ellen Robinson Designs when you use this website and for any design projects.

 

Ellen Robinson Designs is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website then you can be assured that it will only be used in accordance with this privacy statement.

 

Ellen Robinson Designs may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24/1/2012.

 

 

What we collect

 

We may collect the following information:

  • name 
  • contact information including email, address and contact phone number
  • demographic information such as postcode, preferences and interests

 

What we do with the information we gather

 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping. 
  • We may use the information to improve our products and services. 
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You can ask to be unsubscribed from receiving these emails at any time. 

 

Security

 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 

 

 

Links to other websites

 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

 

Controlling your personal information

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. 

 

COPYRIGHT NOTICE

This website and its content is copyright of Ellen Robinson Designs - © Ellen Robinson Designs 2012. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited.

 

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

 

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